eLearning FAQ's

What eLearning courses are offered?

This link will provide you information on EL Course Offerings.

Do you offer online degree and certificate programs?

View a list of our online degree and certificate programs.

How do I register for a course?

To register for a class follow the instructions on the registration page or contact the Records and Registration Office at 716-614-6250.

How much do online or hybrid courses cost?

Tuition and fees will vary depending on a number of factors such as whether you are a matriculated student enrolled in an online degree program, take some on campus courses or simply take a course online. Financial aid and scholarship awards should also be considered. When you are planning how you will pay for your education, don’t forget that textbooks and other materials may be required at an additional cost.

Can I use financial aid to pay for eLearning courses?

Yes you can use financial aid to pay for eLearning courses and programs. Visit the Financial Aid Web page for more information.

I didn’t find the course I need, what can I do?

Open SUNY lists online courses for SUNY institutions. To get started:

Go to the Open SUNY website at: http://open.suny.edu/

Select the “ONLINE COURSES” link from the navigation menu located on the top of the web page. Choose “FIND A COURSE” and select “Course Catalog” or “Find an Online Course” link to search course options

If you need assistance on the Open SUNY website, contact the Open SUNY help desk at 1-844-673-6786

If you are matriculated at Niagara County Community College and are interested in registering for an Open SUNY course offered by another SUNY campus, please be aware that you are responsible for the following:

Adhering to the NCCC policy regarding transfer credit approval.

Contacting the Financial Aid Office at NCCC regarding satisfactory academic progress and financial aid eligibility.

Informing the NCCC Registration and Records Office about the credits taken at another institution as part of your semester workload.

Acquiring academic approval should an Open SUNY course cause academic overload.
Requesting the other SUNY campus course to send the official transcripts of the grades you earned to NCCC.

If you see something you would like to take, you must check with your academic department and advisor to see if the course will transfer to NCCC. As these are SUNY credits, most may transfer but there are exceptions. Please check with your department and advisor before enrolling in a course. If you choose to enroll in an Open SUNY course, you must register and pay the institution offering the course. Look for the contact information for that campus on the Open SUNY website.

When do classes begin?

Both online and hybrid classes begin the same day as regular on campus classes and follow the same academic schedule; however we provide you with access to Blackboard one week prior to the first official day of classes. Use this extra time to become familiar with log on procedures and complete the NCCC eLearning Student Orientation.

What are the attendance requirements for taking online courses?

You are required to log in to your online course(s) at least three times per week. While logged into your course, you must post a question, respond in the discussion forums or submit an assignment as proof of attendance. When you make a submission or posting, the professor will know you are "in class" and you will not be dropped for non-participation, which can affect your financial aid. Since the online program is not bound by specific class times, students are responsible for budgeting their time. Make sure you log into your online course(s) the first day of class and participate in beginning course activities, that way your professor will know you have successfully accessed your course.

How do I get an Enrollment Verification letter?

Current students can request an enrollment verification letter by going to "Banner Web", enter the secure area, and click on "Student & Financial Aid". Verifications are available 24-hours-a-day, 7-days-a-week, 365-days-a-year via this web site. You may also complete an enrollment verification request available in the Registration & Records Office (A-201) or fax a letter of request to (716) 614-6821.

How do I access My Course(s)?

All online and hybrid (blended) courses are held on our campus learning management systems, Blackboard Learn. You can access Blackboard using the link below under "Student" to view your courses or go to http://bbniagaraccc.sln.suny.edu. Please be aware that if you just added courses to your schedule they will not show in Blackboard for 12 to 24 hours.

To get started, please view our "Six Steps to Get Started in Your Online or Hybrid (blended) course document.”

What is Blackboard Learn?

Blackboard Learn is the NCCC web-based learning management system.

All students have a Blackboard Learn account. Your instructors may choose to use Blackboard Learn to supplement your on-campus instruction and all online and hybrid (blended) courses are run through Blackboard Learn. Blackboard Learn is hosted through Open SUNY and Open SUNY help desk provides support for Blackboard Learn related questions.

With Blackboard Learn you can take quizzes, tests, surveys, download course related materials, submit assignments electronically, view your grades, and communicate with your instructor and classmates. You can also use Blackboard Learn to store files as each student has file storage space called content collection.

What is my Blackboard Learn username and password?

Your username and password is the same as your T-Wolves Mail account for students and Outlook email account for faculty. Students must enroll in T-Wolves mail in order to activate their account. For more instructions, please view the log on instructions documentation.

I forgot my Blackboard Learn password, what do I do?

You will need to follow these instructions.

Will I still need to buy a textbook?

Each course has its own course requirements which may include: textbooks, software, and hardware. You can view the textbook requirements online at the College bookstore.

What time commitment should I plan to make?

Plan on spending several hours per week for each online course (typically 3-4 hours of work per credit hour of the course-i.e. 9-12 hours for a 3 credit course) every week of the semester. Most classes are highly interactive and will require your active participation.

Where can I find my Library bar code number?

The library bar code number is a 14 digit number we refer to as the “Aleph” number. You can find this number on the back of your NCCC student ID card or in your personal information in Banner Web.

What is the student ID to make online bookstore purchases with financial aid?

The student ID code needed to make online purchases from the NCCC bookstore with financial aid is a 14 digit number we refer to as the “Aleph” number. You can find this number on the back of your NCCC student ID card or in your personal information in Banner Web.

I’m registered for my course, now what do I do? How do I begin?

One week prior to the official semester start date, you will be provided access to Blackboard Learn. This extra week of time is provided to you so that you can get logged in to Blackboard, participate in the NCCC eLearning Student Orientation, and get acclimated to the online learning environment. View our "Six Steps to Get Started in Your Online or Hybrid (blended) course(s) for additional assistance."

How do I get help?

eLearning students at NCCC are well supported. View the help options below:

Blackboard Learn Technical Problems - contact the Open SUNY Help Desk
Send a help request: http://open.suny.edu/support/contact-us/current-students/ or call 1-844-673-6786

Online Help – For Blackboard Learn there is online help. Click on the help links when logged in for help documentation and resources.

I forgot my password - Go to the Blackboard Learn log on page and click on the "I forgot my password" link under the log on button.

Campus Support - The Open Access lab located on the 2nd floor of G building (G253) has technical assistants who can help you with basic Blackboard Learn questions. Or, contact the eLearning student support center at elearning@niagaracc.suny.edu, or phone at 716-614-6488, or stop by D-409 (4th floor library).

All Other Questions - contact the Office of Electronic Learning.