Contact Workforce Development
Location: 3111 Saunders Settlement Rd.
Sanborn, NY 14132
Front Desk Representative
Are you unemployed? In need of short-term career focused training? Meet your employment goals at NCCC, with a course aligned with our region’s growing Tourism Industry, and at no cost to you!
This 40-hour American Hotel and Lodging Educational Institute course is interactive, instructor-led and designed to prepare participants for a career in hotel front desk operations. The course builds skills and knowledge of entry-level frontline workers by providing an overview of lodging industry and front desk operational concepts.
Participant will learn:
- Workplace safety and security
- Workplace communications and team work
- Hotel etiquette
- Front desk terms and vocabulary
- Property management system
- Reservations and reservation system
- Guest check-in/ check-out process
- Customer service
- Ancillary hotel services
- Account transactions
Guaranteed interview with one of Niagara Falls’ leading hotels upon successful completion of the course!
Training location: Niagara Falls Culinary Institute, 28 Old Falls Street, Niagara Falls, NY
Course Date: April 24 – May 22, 2017, (MWF) 5-8:30 pm
Please call Keyonia Curry 716-614-6222 ext. 4109 for details.