Continuing Professional Education

Front Desk Representative

Are you unemployed? In need of short-term career focused training? Meet your employment goals at NCCC, with a course aligned with our region’s growing Tourism Industry, and at no cost to you!

This 40-hour American Hotel and Lodging Educational Institute course is interactive, instructor-led and designed to prepare participants for a career in hotel front desk operations. The course builds skills and knowledge of entry-level frontline workers by providing an overview of lodging industry and front desk operational concepts.

Front Desk Representative

Participant will learn:

  • Workplace safety and security
  • Workplace communications and team work
  • Hotel etiquette
  • Front desk terms and vocabulary
  • Property management system
  • Reservations and reservation system
  • Guest check-in/ check-out process
  • Customer service
  • Ancillary hotel services
  • Account transactions

Guaranteed interview with one of Niagara Falls’ leading hotels upon successful completion of the course!

Training location: Niagara Falls Culinary Institute, 28 Old Falls Street, Niagara Falls, NY

Course Date: July 17 - August 8, 2017, (MWF) 5-8:30 pm

Please call Keyonia Curry 716-614-6222 ext. 4109 for details.